Increased BASE pay rate to $15.00/hr PLUS flexible scheduling options now available + $500 New Hire Bonus!

Every day, Customer Service Representatives (CSRs) at Maximus are entrusted to serve some of the most vulnerable communities by providing customer care to millions of Americans who need to maneuver through complex healthcare plans.

During these uncertain times we ensure that we are delivering the best outcomes possible for our clients and customers - ensuring every action (via phone, webchat or email) is thoughtful, open, transparent, and done with integrity.

To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.

Pay and Benefits:

• New Base rate $15.00/hr
• Health and wellness benefit add on = $4.54/hr
• $500 New Hire Bonus*
• $1,500+ in bonuses available for excellent work and referrals
• Flexible scheduling options that meet lifestyle and family goals
•  A supportive environment with peers who share your passion for improving people’s lives
• A career path that unfolds based on how you want to grow within the company
• No cold calling, sales, or collection calls!

*Eligibility requirements apply

Please note this job posting is for upcoming classes (onsite); targeted start date is discussed with recruiter. We hire all positions as temporary employment that can become regular employment based on employee performance and client need. This is an onsite position.

COVID-19 Update: At Maximus, our employees provide vital services to individuals and families. We are taking every precaution at our offices to ensure a safe work environment. Those precautions include, but limited to, sanitation methods that comply with CDC standards, providing paid time off for those who qualify and resources for insurance coverage and self-care. We continue to monitor and update our policies and procedures as the situation and guidance changes for each of our locations.

About Maximus

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People®, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.

With approximately 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. Launch your career with Maximus through one of our dynamic customer service centers.

We foster a culture that respects and values individual contributions and differences. We believe our differences spark innovation, develop leadership and drive exceptional performance.

We provide a team-oriented environment and are proud of our collective commitment to become the leading provider for the administration of government health and human services programs.

Our employees are our most valuable asset and we remain dedicated to providing them with an engaging and supportive work environment and meaningful jobs that contribute to the goals of the Company.

Education Requirements

• High School diploma or equivalent required

Experience Requirements

• Minimum six (6) months customer service experience required

• Must be able to speak and read English fluently

• Ability to work within established turnaround times

• Must have excellent interpersonal skills and the ability to organize simultaneous tasks

• Ability to work as a member of a team

Responsibilities

• Provide responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses

• Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy rules and responding to numerous phone inquiries.

• Utilize standard technology such as telephone, e-mail, and web browser to perform job duties.

• Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing.

• Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller

• Refer calls as required to CSR Lead

• Maintain up-to-date knowledge of client regulations and policies

• Report problems that occur via the online system so they can be addressed by the appropriate parties

• Respond to telephone inquiries within staffing and time parameters

• Working special holidays and/or overtime may be required

• Regular and predictable attendance is required

• All personnel will be required by contract to undergo program update training as the program changes