Bilingual Customer Service Representative

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Phoenix, AZ

Job status
Full time
Benefits
Vision Insurance, Health Insurance, Dental Insurance, 401K / Retirement plan
Pay
$14.60 – Hourly
Job description
Bilingual Customer Service Reps Position Available - potential to work from home within 30 days after completing training onsite, pending performance

Bilingual Customer Service Representatives (CSR) at MAXIMUS make an impact everyday by delivering healthcare information to millions of Americans who need to maneuver through complex healthcare plans. Our agents deliver this vital information to callers via phone, web chat or written correspondence.

To prepare you for this role, MAXIMUS provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.

Pay and Benefits:
• Bilingual base rate = $14.60/hr + an additional $4.54/hr for health and wellness benefits
• $1,650+ in potential bonuses for excellent work and referrals
• A potential to work from home within 30 days after completing training onsite, pending a performance review
• A variety of shifts that meet lifestyle and family goals
• Fun, professional atmosphere
• Leadership support to ensure success in a meaningful career
• Many opportunities for promotion and career advancement into global company

COVID-19 Update: At Maximus, our employees provide vital services to individuals and families. We are taking every precaution at our offices to ensure a safe work environment. Those precautions include, but limited to, sanitation methods that comply with CDC standards, providing paid time off for those who qualify and resources for insurance coverage and self-care. We continue to monitor and update our policies and procedures as the situation and guidance changes for each of our locations.

**Please note this job posting is for upcoming classes in Phoenix, AZ; targeted start date is discussed with your recruiter.
Education requirements
• High School diploma or equivalent required
Experience requirements
• Minimum six (6) months customer service experience required
Qualifications
• Must be able to speak and read English and Spanish fluently
Responsibilities
• Responding to numerous phone inquiries
• Using standard technology: telephones, e-mail and web browsers
• Assisting callers in finishing online applications
• Completing daily electronic call logs
• Filling out time sheets
• Adhering to privacy rules
• Connecting callers with leadership as needed
• Maintaining up-to-date knowledge of regulations and policies as they apply to the healthcare programs we service
• Reporting problems through an easy online system
• Responding to telephone inquiries within set time parameters
• Completing all assigned training as necessary
Skills
• Must be able to type a minimum of 20 WPM
• Ability to work within established turnaround times
• Must have excellent interpersonal skills and the ability to organize simultaneous tasks
• Ability to work as a member of a team

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